Effective Date: [EFFECTIVE DATE]
So every arrangement gets the care it deserves, we ask that you place your order at least one (1) week before your requested pickup, delivery, or event date. Larger orders — such as weddings, funerals, and events — may require additional lead time depending on the size of the order and the flowers involved. We’ll always confirm timing with you when we prepare your quote.
A 50% deposit is required to confirm and reserve any order. Your order is not scheduled until the deposit is received. The remaining balance is due before pickup, delivery, or the event date, as agreed when your order is confirmed.
Because our products are custom-made and perishable, all sales are final. Deposits and payments are non-refundable once an order is confirmed.
Completed orders cannot be exchanged. If there is a problem with your order, please contact us promptly so we can do our best to make it right.
Flowers are natural products and availability varies by season and supplier. When needed, we may substitute flowers, colors, or materials of similar style and value while keeping the overall look and feel of your arrangement.
If you need to cancel or change an order, please let us know as soon as possible. Deposits remain non-refundable, and any changes are subject to availability and the remaining lead time before your date.
We offer pickup and local delivery across Gastonia and the greater Charlotte metro. Delivery availability, timing, and any fees are confirmed when you place your order. Please make sure someone is available to receive delivered orders.
Questions about these terms? Email toastbouquets@gmail.com or call (980) 213-1254.