Toast Bouquets LLC (“Toast Bouquets,” “we,” “us,” or “our”) is a floral, gift, wedding, funeral, and event-service business based in Gastonia, North Carolina. We create custom bouquets, floral arrangements, gift baskets, wedding flowers, funeral and sympathy flowers, and event flowers and decor, and we offer pickup, local delivery, online quote requests, and customer consultations.
This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices you have. It applies to our website at [WEBSITE URL], our online “Get a Quote” form, and the ways we communicate with you by email, phone, and text message, as well as information we receive when you contact us through our social media or business listings.
This policy does not cover the separate terms that govern orders and services. Refund rules, cancellation terms, deposit terms, floral-substitution practices, delivery liability, and wedding or event agreements are addressed in our Terms of Service and related policies, not in this Privacy Policy. By using our website or submitting a request to us, you acknowledge the practices described here.
We collect information in three general ways: information you provide directly (for example, when you request a quote, place an order, or contact us); information collected automatically when you use our website; and information we receive from third parties and service providers, such as social media platforms and payment processors. The sections below describe these categories in more detail.
When you contact us or request a quote, we may collect your full name, phone number, email address, and preferred method of contact. If you communicate with us by mail or in person, we may also collect any contact details you choose to share.
Our multi-step “Get a Quote” form and consultations may collect details about the products and services you are interested in, which can include:
For weddings, funerals, and events, we may collect additional details needed to plan and fulfill your order, such as ceremony or service timing, points of contact, and setup or decorating requirements.
To arrange pickup or local delivery, we may collect the recipient’s name, delivery address, phone number, and any delivery instructions or card messages you provide. Please see Section 28 regarding information you share about other people.
You may upload inspiration photos or share other content to help us understand the design you have in mind. We use these materials to interpret your request and prepare a proposal or quote. Inspiration photos help guide our work but do not guarantee an exact duplicate of any pictured arrangement; flowers are natural products and each design is created by hand, so results will vary.
You are responsible for having the right to share any photos or content you upload. Please do not upload material you do not have permission to share.
If you make a payment, deposit, or purchase, payment card details are generally collected and processed by a third-party payment processor rather than by us. We may receive limited transaction information, such as a confirmation of payment, the amount, the date, and a partial card reference (for example, the last four digits), but we do not maintain full payment-card numbers on our own systems unless separately confirmed. See Section 15 for more about payment processors.
When you visit our website, certain information may be collected automatically through your device and browser, such as IP address, browser type, device type, operating system, referring pages, pages viewed, and the dates and times of your visits. This information helps us operate, secure, and improve the website. The specific data collected depends on the tools installed on the site, described below.
Our website may use cookies and similar technologies (such as pixels or local storage) to keep the site working properly, remember preferences, and understand how the site is used. You can usually manage cookies through your browser settings, though disabling some cookies may affect how the site functions. The exact cookies used depend on the features and third-party tools active on the site and must be confirmed before publishing.
We may use an analytics provider such as [ANALYTICS PROVIDER] to understand how visitors find and use our website, in aggregate. Analytics tools may set cookies and collect usage information as described above. This helps us measure interest in our services and improve the site. If no analytics tool is installed, this section should be removed or adjusted.
If we use advertising or remarketing tools—such as Google Ads or the Meta (Facebook/Instagram) Pixel—these tools may use cookies or similar technologies to measure ad performance and show relevant ads on other websites and platforms. Whether any of these tools are used, and which ones, must be confirmed before publishing. If no advertising tools are installed, this section should be removed or adjusted accordingly.
When you reach out through Instagram, Facebook, our Google Business Profile, email, phone calls, or text messages, we receive the information you share in those messages, along with basic details those platforms make available (such as your username or profile name). We use this information to respond to your questions and requests. Your use of third-party platforms is also governed by those platforms’ own privacy policies.
We use the information we collect to:
Submitting a quote request allows us to contact you about that request through the contact method you choose. It does not, by itself, sign you up for unrelated promotional marketing; those communications are handled separately as described in Sections 25 and 26.
We may share information with trusted service providers who help us run our business, such as payment processors, website hosting and form providers, communication and email tools, and cloud storage or business-management systems. These providers are expected to use the information only to perform services for us. We may also share information as described in Sections 18 and 19, and as otherwise required or permitted by law.
Payments may be handled by a third-party payment processor such as [PAYMENT PROCESSOR]. When you pay, your payment details are provided to that processor, and the processor’s handling of your information is governed by its own privacy policy and security practices. As noted in Section 7, we generally receive only limited transaction information and do not maintain full card numbers on our systems unless separately confirmed.
Our website is hosted by [WEBSITE HOST], and our “Get a Quote” form may be provided or stored through [CRM OR FORM PROVIDER]. These providers may process or store information you submit through the site on our behalf. The specific hosting and form providers must be confirmed before publishing.
We may use customer-relationship management (CRM), email, scheduling, cloud storage, and other business-management tools to organize inquiries, manage orders, and communicate with customers. Information you provide may be stored within these systems so we can serve you and keep accurate records. The specific systems in use must be confirmed before publishing.
To fulfill your order, we may share necessary information with our staff and with contractors, delivery workers, floral designers, event staff, and venue contacts involved in your order or event. We limit shared information to what is reasonably needed to complete the work, such as delivery addresses, timing, and design details.
We may disclose information when we believe in good faith that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to enforce our agreements; to detect, prevent, or address fraud, security, or technical issues; or to protect the rights, property, or safety of Toast Bouquets, our customers, or others, as required or permitted by law.
We do not sell your personal information for money. Depending on the advertising and analytics tools used on our website (see Sections 10–11), certain online activity information may be shared with those providers in ways that some state laws treat as “sharing” for targeted advertising. This section must be confirmed and adjusted based on the specific tools installed. If you wish to limit such tools, see Sections 9 and 23.
We keep personal information for as long as reasonably necessary to provide our services, communicate with you, maintain business and financial records, resolve disputes, and comply with legal obligations. Retention periods vary by the type of information and the reason we hold it. When information is no longer needed, we take reasonable steps to delete it or remove identifying details. Specific retention periods must be confirmed based on the systems in use.
We use reasonable safeguards intended to protect the information we hold. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You share information with us at your own risk, and you are responsible for keeping any account or communication credentials confidential.
You may contact us to ask about the personal information we hold about you and to make privacy requests, subject to applicable law and reasonable verification of your identity. You can also manage cookies through your browser and opt out of marketing messages as described in Section 25. We will respond to requests as required or permitted by law.
If you believe information we hold about you is inaccurate, or you would like us to delete certain information, please contact us. We will take reasonable steps to update or delete information where appropriate. We may need to retain some information to complete an order, maintain records, or comply with legal obligations, and some information may remain in backups for a limited time.
If you have opted in to receive promotional emails or promotional text messages, you may opt out at any time. For emails, you can use the unsubscribe link or contact us. For text messages, you can reply with the opt-out keyword provided (for example, “STOP”) or contact us. Message and data rates may apply to text messages. Opting out of promotional messages does not stop transactional communications about an active quote or order (see Section 26).
We distinguish between different types of communication:
Even if you opt out of promotional messages, we may still contact you as reasonably necessary about an active quote, order, or event, or for customer-service and legal purposes.
Submitting a private photo—such as a photo of your event, wedding, or a finished arrangement—does not automatically grant us permission to use it publicly for marketing. We will seek appropriate permission before using identifiable customer photography, private-event photos, testimonials, or reviews for advertising or on our social media, or such use will be governed by a separate agreement.
If you voluntarily post about us publicly or tag us on social media, we may view or engage with that content in the ordinary way those platforms allow. Any broader public use of your content for our marketing will be handled through appropriate permission.
When you order a gift or delivery, you may provide information about another person, such as a recipient’s name, address, and phone number. By providing this information, you confirm that you have the necessary permission to share it with us for the purpose of fulfilling the order. We use recipient information to complete delivery and related communications.
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can take appropriate steps to remove it.
Our website, social media pages, and messages may link to or rely on third-party websites and platforms that we do not control, such as payment processors, social media networks, and mapping or directions services. This Privacy Policy does not apply to those third parties, and we encourage you to review their own privacy policies.
Depending on where you live, you may have certain rights regarding your personal information under applicable state law, such as the right to request access to, correction of, or deletion of certain information, subject to legal exceptions. To make a request, please contact us using the information in Section 34. We will honor rights that apply to you as required by law and may need to verify your identity before responding.
If we become aware of a security incident affecting personal information, we will take reasonable steps to investigate and address it, and we will provide notifications to affected individuals and authorities where required by applicable law.
We may update this Privacy Policy from time to time to reflect changes in our practices, tools, or legal requirements. When we do, we will update the “Last Updated” date above. Significant changes may be communicated through our website or other reasonable means. Your continued use of our website or services after an update indicates your awareness of the revised policy.
If you have questions about this Privacy Policy or your information, please contact us:
Complete or verify each item below so the policy accurately reflects the tools and practices actually used on your website and in your business.